What do hospice and hamburgers have in common? More than you think!
You wouldn’t call McDonalds and say, “Hi, is this Hamburger?” And you wouldn’t call Burger King and say, “Hello, is this the direct line to Chicken Fries?” But every day, our team receives calls asking, “Hello, is this hospice?”, innocently unaware that hospice is a type of service provided by many agencies. If you’re just learning this, don’t worry. You’re not alone. Most people have not explored the ins-and-outs of end-of-life care. Let’s clear some things up.
Sticking with the analogy of hamburgers, imagine this. You’re planning to go to dinner with your family, and everyone votes that hamburgers are the best option for the night. What’s next? Deciding what restaurant. Lots of restaurants in your town serve a great hamburger. Do you want a fast-food style burger, or maybe you’d like to try out a gourmet burger from a new hipster place downtown? After exhausting all options, you arrive at a decision and everyone piles into the car to head through the drive-through at In-N-Out. Dinner: done.
In the same way, when you’re planning for end-of-life care, figuring out what kind of care you need (the hamburger) is just the first step. You also have to pick a provider (the restaurant) who offers that type of care on their “menu of services” per say.
For example, you go to the doctor for an important appointment with your grandmother. Based on her condition, the doctor suggests your family starts looking into hospice (hamburger). So what does that mean? It means that your grandma now needs a specific type of care and your next job is to pick a provider (restaurant).
At Grace, we help hundreds of families find and compare hospice care providers every day. Once we learn about what they want, we connect people to options based on their location and other preferences they might have. Essentially, we’re the GrubHub of end-of-life care. However, too many people think that hospice is lumped into one big company. People think that when someone receives hospice services, they can call any hospice phone number for information. Because of this, our team answers a lot of calls from people who are confused about hospice.
Calls our team receives daily:
“Hi, is this hospice?”
“Hi, do you know where [Patient Name] is?”
“Hi, are you located on [Street Address]?”
All of these people saw the word Hospice on our website and thought, “Oh, Hospice. That’s what I need. Let me call Hospice to get Hospice.” …or, “Great, Hospice. My dad has Hospice. Let’s call Hospice to talk with our Hospice nurse.”
This would be like ordering a hamburger for delivery and calling the first restaurant you find online to check on the status of the delivery instead of calling the specific restaurant you ordered it from. Get it?
All confusion aside, we love getting these calls. Every time our team can explain the hamburger to hospice analogy, it’s spreading end-of-life care knowledge that all people should know about. We’ll call it our special sauce, maybe. Or maybe not.
To learn about hospice (hamburger) options and compare providers (restaurants), call into a Grace Specialist today at 844-472-2323.